Following completion on my house sale yesterday I just wanted to say thank you to you and the rest of the team at Signature Estates for your role in the sales process, finding the right buyer at the right price and helping to oil the wheels of the administrative process between acceptance of the offer and exchange of contracts.
It just goes to show how with modern technology the estate agency business no longer needs a prominent high street display window and a large team of sales consultants, just the right systems to market the property in the right places - particularly on the web, which is where everyone is looking these days, and a small but experienced team to handle the enquiries and convert them into satisfied buyers and sellers. I thought I took a risk by not using one of the big national estate agents but it paid off and in reality I think you probably have the edge over them, so I can only expect that you will move from strength to strength - and deservedly so.
I am happy for you to quote me if you wish.
Thanks to you all the staff at Signature estates for the excellent service you have provided to help us to sell our home.
If you choose to use Signature estates you can be assured that the following will be provided as part of the service:
- Friendly staff with good knowledge of the local area.
- Feedback obtained from viewings.
- Excellent customer service at all times.
- Regular progress updates, no need to chase around.
- A personalised approach.
Most people are very eager to moan and tell many many people when they have had bad service ! But do we praise the good service we have had?
I would like to talk about the journey I am experiencing right now in selling my house as I know it's one of the most stressful things you can go through!
But does it have to be? Not if you get a good agent it doesn't!
I put my house on the market way back in May with a reputable Watford estate agent who promised me they would deliver impeccable service and get my house sold! I am in a very good positon as I am not in a chain and have a very lovely sellable house! They were very keen to get my house on the market as soon a possible so instead of taking new pictures they pulled old ones off the Internet and used these.
The first week they arranged at least 5 viewing, which I was most impressed by!
As time went by I had many people traipsing through my house but no real interest , which I found quite strange, so I then decided I would be at home for the next few viewings. My finding were that these people had not been properly vetted and were not in a solid position to buy. One couple were in a chain, another couple hadn't even got their house on the market, and another couple had two houses to sell which were not even on the market yet! Many too were merely browsing, one even told me that they lived close by and wanted to see the house as they had always wondered what it looked like inside!!
I then had to get into action so I assigned another reputable estate agent from Watford and went multi agent. They too got their numbers in, showing my house to many people who were either in a chain or not quite ready! They sent people in the evening, whom I had to show around as this was "out of hours for them".
I was starting to get very frustrated and nervous with the lack of communication, understanding and integrity that I was experiencing from these companies who promised me first time buyers, properly vetted people and a great service! I personally felt that I was not getting this at all and one day I got a knock on the door from a very friendly, honest guy called Alan Maher from Signature Estates.
I invited him in and listened to what he had to say about my house, the market and the best way to sell my property. I found him to be very honest, informative and extremely personable. He did not tell me what I wanted to hear; quite the contrary. He told me to take my house off the market for a while, to let it breath, change the furniture around so he could take realistic pictures of how the house looked today and put it on at a realistic price.
My journey so far has been an incredibly happy one, he showed my house to properly vetted people, who were first time buyer and already had their mortgages approved, he came with each viewing and made sure I was out so he could show the buyer without pressure from the seller, and in 3 weeks he had 2 buyers for me who were both in the perfect position to buy my house.
I am currently at the tail end of my sale but even though I have a buy, their service didn't stop there. I recieve regular updates from Alan, he is always available to answer any questions I have, he has always been extremely friendly, happy, honest and supportive.
I would recommend this estate agents very highly and am looking forward to exchange any day now.
I have first hand experience of the nightmare of selling a house and have been down that hellish road, it doesn't have to be like that with the right estate agent and the right sales agent who knows their stuff and can be a support and honest rather than your enemy!!
Thank you Signature Estates - what a relief .
Signature recently helped sell our Watford home for us. From the initial contact to completion, Alan and the team were the ultimate professionals. They supported us and kept us fully informed throughout the whole process which was accomplished with speed and efficiency. Their friendly approach gave us confidence and their integrity was evident throughout. We would have absolutely no hesitation in recommending them to anyone looking to buy or sell a property.
We have rented two properties through Signature Estates now and we find their level of service and professionalism simply amazing! Nothing has been too much trouble for Craig and the team and they have always gone out of their way to ensure a smooth transition between properties. Based on our experiences we can highly recommend Signature Estates for all your property needs. A Hungerford Australian Expat
I have found Signature Estates to be great estate agents to deal with. Through all elements of my tenancy the staff, particularly Jess Scott, have been very friendly and helpful. Their admin fees are reasonable and the whole experience has been excellent.
We are currently selling our house through Signature Estates and the level of service they have provided has been excellent, keeping us informed every step of the way. I would highly recommend them for anyone who is looking at selling or renting.